Online Orders Return Policy
Price Adjustments for Online Purchases:
A one time price adjustment for merchandise purchased online may be made within 14 days of the original purchase date.
Price adjustments are not eligible on final sale. Please note, our stores are not able to process price adjustments for online orders.
To request a one-time adjustment, please call us at 1-800-788-2224 within 14 days of your original purchase.
Effective September 2012
We have good news! Our in store return policy has been extended from 14 to 30 days.
We hope you enjoy your Cache purchase, and will happily exchange or return unworn/unwashed merchandise with all original tags and tickets attached within 30 days of purchase at any Cache full-price location. Please note that worn merchandise may not be returned or exchanged, with the exception of defective items.
Present your original receipt within 30 days of purchase to receive a refund of the purchase price in the original form of payment. Present your gift receipt within 30 days of purchase to receive a refund of the purchase price in the form of a Cache merchandise credit.
After 30 days of purchase, present your original receipt or a gift receipt to receive the current selling price in the form of a Cache merchandise credit.
Items marked as Final Sale either on the ticket or receipt may not be returned or exchanged.
Price Adjustment Policy:
Present your original sales receipt within 14 days of purchase to receive a one-time price adjustment in the original form of payment for any items which have been reduced in price.
International Return Policy:
Visit our INTERNATIONAL ORDERS area of the site for more information on returning merchandise shipped to locations outside of the United States.