Welcome, International Customer

Use the resources below to assist you in placing international orders.

Contact Us
Use our contact form
phone: 1.800.788.2224.
Returns & Exchanges

View international return policy

Shipping Destination

Change your shipping destination

What currencies does FiftyOne support?

Currently, FiftyOne supports billing in over 40 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see product prices in your selected currency.

Can my order be delivered internationally?

Yes. Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience for customers in various foreign countries. Through FiftyOne, we present product prices in the international currency of our customer's choice and a guaranteed order total. For a list of available shipping countries and shopping currencies, click here.

What items are ineligible for international shipping?

We offer international shipping on most items. Gift cards cannot be purchased or redeemed on international orders. Items that cannot be shipped internationally will be identified by RESTRICTED SHIPPING verbiage near the item's description on the product detail page. These items will also be identified at time of checkout. You will not be able to complete your order until those items are removed from your online shopping cart.

How will I know how much my order will cost?

After you've added items to your basket and clicked on the checkout button, FiftyOne will calculate and display a guaranteed order total in your preferred currency - including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are prices on the Web Site the same as prices in stores?

No. The prices displayed on our Web Site may differ from prices that are available in stores.

Are there any additional costs that will be due upon receipt of my order?

We are unable to ship to AFO/FPO military addresses.

I live in the U.S. Can I use FiftyOne to ship an order internationally but pay in U.S. Dollars (USD)?

Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American traveling or living abroad.

How do I find my size?

Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American traveling or living abroad.

What payment options does FiftyOne support?

Currently, FiftyOne supports Visa and MasterCard and PayPal for all international orders. American Express is accepted for orders purchased in US Dollar, Australian Dollar, British Pound, Canadian Dollar and European Euro. In China we also accept China Union Pay.

How long will it take to receive my order?

We’re excited to offer shipping to our customers via DHL Express. For information on estimated delivery times, please refer to the table below. Pricing will be provided at checkout. Check this table for delivery estimates

What are my shipping options?

We’re excited to offer flat rate shipping to our international destinations via DHL Express. For information on delivery times please refer to the table below. Pricing will be provided at checkout.

Please note that delivery times go into effect the business day after you place an order

Asia Pacific Delivery Times
Hong Kong, Taiwan 4 to 8 business days
Australia, China, India, Indonesia, Macau, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Thailand 5 to 9 business days
Bangladesh, Pakistan 6 to 10 business days
Brunei, Cambodia, Maldives, Nepal 7 to 11 business days
Latin America and the Caribbean Delivery Times
Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad y Tobago 4 to 8 business days
Cayman Islands 4 to 9 business days
Antigua y Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru 5 to 9 business days
Bermuda, Guadeloupe, Martinique 5 to 10 business days
Aruba, Turks and Caicos Islands 5 to 11 business days
Dominica 6 to 10 business days
Anguilla, Montserrat, Saint Kitts, and Nevis, Saint Lucia, French Guiana 6 to 11 business days
French Guiana 7 to 12 business days
Europe Delivery Times
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom 4 to 8 business days
Lithuania, Malta, Romania 5 to 9 business days
Iceland 5 to 10 business days
Cyprus 6 to 10 business days
Gibraltar, Guernsey, Jersey 6 to 11 business days
Russian Federation 7 to 17 business days
Middle East and Africa Delivery Times
Israel, Saudi Arabia, Turkey, United Arab Emirates 4 to 8 business days
Bahrain, Egypt, Oman, Qatar 5 to 9 business days
Reunion 5 to 12 business days
Jordan, Kuwait 6 to 10 business days
Are international orders eligible for US promotional offers?

No. International orders are not eligible for promotional offers displayed on-site for US customers - these include: free shipping, free returns, merchandise exchanges, gifts with purchase, promotional codes and gift services. There will, however, be frequent promotional offers available for international customers only.

Other promotional restrictions may apply. Please contact us with any questions.

How much does international shipping cost?

International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.

When am I billed and what will my credit card statement say?

Your credit card will be billed by FiftyOne when your package is shipped to its final international destination. "51*Cache" will appear on your credit card statement.

How much duty and taxes are charged on international orders?

Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries FiftyOne supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the FiftyOne global checkout.

Do you ship to U.S. military addresses (APO/FPO)?

We are unable to ship to APO/FPO military addresses.

I live outside of the U.S. Can I use FiftyOne to ship to a U.S. address?

All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

How can I track my international order?

You can track the progress of your international package(s) here.

Who should I contact if I have questions regarding my order after I have made a purchase?

Please contact us for any questions related to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

To check the status of your package, please enter your order number and billing email address below. Your order number can be found in your Order or Shipping Confirmation Email. We can only track international packages once they leave the U.S. hub for international destinations (usually within 7 business days). If you need further assistance, please view our contact information.

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We will accept merchandise returns on international orders within 30 days of receipt. Please contact us immediately upon receipt of any damaged or defective merchandise.

If for any reason you are not satisfied with your purchase and you would like to return an item, please contact us . All international orders must receive a return authorization from our customer service center and cannot be accepted in any of our retail stores. Returns will be credited by our partner, FiftyOne, in the same currency and using the same exchange rate as your original order.

We cannot accept returns on items damaged through normal wear and tear. Original price tags must still be attached to merchandise before a return is accepted. We also cannot accept returns of FINAL SALE items.

Original price tags must still be attached to merchandise before a return is accepted. We also cannot accept returns of FINAL SALE items.