Ordering & Payment Options

1. I'm not sure what size to order. Does cache.com have a size chart that can help me?
2. I saw an item in one of your stores, but can't seem to find it on your website.
3. I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?
4. Can I purchase a Gift Card online?
5. How do I redeem my Gift Card?
6. What forms of payment does cache.com accept?
7. When will my credit card be charged?
8. My credit card was declined, but the charge is showing on my credit card account. Why is the charge still showing on my credit card?
9. How quickly will my order ship and when can I expect delivery?
10. How do I use a coupon or discount code?
11. Do you accept phone orders?

Order Status & Order Tracking

1. I didn't receive an order confirmation. What should I do?
2. I just placed an order. Can I check the status of it online?
3. I received my order, but one item was missing. What should I do?
4. How do I modify or cancel my order?
5. I just ordered something, but now it's on sale. Do you honor price adjustments?

Shipping Options & Charges

1. What are the shipping option and delivery time frames?
2. Do you ship to APO/FPO military addresses or P.O. Boxes?
3. Do you save my billing and shipping information so I don't have to enter it each time I place an order?

Returns & Exchanges

1. What is your return policy for item(s) purchased online? How do I return the items?
2. Do you provide return labels?
3. What is your return policy for item(s) purchased at a Cache or Cache Luxe store?

Cache Accents Information

1. Where do I input my Cache Accents number?
2. I am a Cache Accents member. Where will I see my 5% discount applied to my order?

My Account Questions

1. I forgot my password. What do I do now?
2. I spelled my name wrong when I registered. How do I correct it?
3. Do I have to create an account on cache.com in order to make a purchase?
4. Do I have to sign in to my account when I want to make a purchase?

I'm not sure what size to order. Does cache.com have a size chart that can help me? Yes, we have a fitting guide link available on each product page. You can also click here to view the apparel size chart. back to top

I saw an item in one of your stores, but can't seem to find it on your website. Merchandise selection on our website varies from our stores. You may contact the store where you saw the item and they will place an order for you, using either an American Express or Discover card. back to top

I want to purchase an item that I see online, but you don't have my size. Will it be back in stock? Since we make limited quantities of our apparel and accessories, not all items that sell-out will be re-stocked. If sufficient quantities are available in stores, you can contact Customer Service at 1-800-788-2224 for a list of stores with available quantity. back to top

Can I purchase a Gift Card online? Yes. Gift Cards are available for purchase online or at any Cache or Cache Luxe location. back to top

How do I redeem my Gift Card? Gift Cards may be redeemed at any of the following locations: Cache, Cache Luxe, and online. To redeem online you will be asked input the gift card numner and pin (if applicable) during the Payment page at Checkout. For additional information regarding the redemption of Gift Cards, please call 1-800-788-2224. back to top

What forms of payment does cache.com accept? We accept all the following credit cards Visa, Cache Visa, MasterCard, American Express, Discover, Carte Blanche, Diner's Club, JCB, and Cache gift cards. back to top

When will my credit card be charged? Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will then be charged when the order is shipped. Upon completion of your order, you will receive an email confirmation, confirming that your order was completed. back to top

My credit card was declined, but the charge is showing on my credit card account. Why is the charge still showing on my credit card? The "charges" that are appearing on your credit card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds.
Your card may have declined due to A) Your BILLING address entered does not exactly match the BILLING address that your card company has on file; or B) Your card company is declining your transaction because of insufficient funds or another reason from your card company.
Please contact your card company to release any pending holds from cache.com if you received an ERROR response that matches any of the reasons above. Cache has no control of the grace period for releasing authorized funds, particularly debit card funds. back to top

How quickly will my order ship and when can I expect delivery? Your order will be processed and shipped within the time frame given for the type of delivery you selected. Ground shipping arrives between 7-10 business days. Rush shipping arrives between 4-6 business days. Express shipping arrives between 2-3 business days. back to top

How do I use a coupon or discount code? After you place your item(s) in your bag, you can enter the promotional code in the box marked promotional code, located directly under the product image(s) and click "apply". back to top

Do you accept phone orders? At this time we do not accept phone orders at our 1-800 toll free number, however, if you have a Discover or American Express card, and wish to place an order by phone, please contact one of our stores and they will be happy to place a special order for you. The order must be shipped to your billing address, where you receive your monthly statements. back to top

I didn't receive an order confirmation. What should I do? If you did not receive an email confirmation of your order please call us at 1-800-788-2224 or email us at custserv@cache.com back to top

I just placed an order. Can I check the status of it online? Once you have logged in under "My Account", a Recent Orders feature will allow you to review the status and track the delivery of your order. back to top

I received my order, but one item was missing. What should I do? If you received your order and an item is missing, please call Customer Service at 1-800-788-2224 for further assistance. back to top

How do I modify or cancel my order? Our shipping systems are designed to get orders filled and on their way to you quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted. back to top

I just ordered something, but now it's on sale. Do you honor price adjustments? Yes, we do issue price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please contact our Customer Service department at 1-800-788-2224 to see if you are eligible for a price adjustment. back to top

What are the shipping option and delivery time frames? Ground shipping is $5.00 and arrives between 7-10 business days. Rush shipping is $10.00 and arrives between 4-6 business days. Express shipping is $25.00 and arrives between 2-3 business days. Please note, orders must be placed by 12noon EST. back to top

Do you ship to APO/FPO military addresses or P.O. Boxes? Unfortunately, at this time, we are unable to ship to overseas addresses and PO boxes, as well as APO/FPO military addresses. back to top

Do you save my billing and shipping information so I don't have to enter it each time I place an order? If you are a registered user on cache.com and have signed in, the current address we have on file for you will automatically show up in Step 2 (Billing Address) of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address. back to top

What is your return policy for item(s) purchased online? How do I return the items? Online purchases may be returned within 30 days of receipt. The merchandise must be unworn with all original tags attached to garments and/or accessories.
You can return your merchandise by shipping it back to the address listed on the enclosed paperwork in your package. If somehow this information is not provided, you may use the address listed on the outside of your package. We suggest you either insure the return or require a signature.
You may also return merchandise purchased online to any of our stores located nationwide. Click here to find the store nearest you. back to top

Do you provide return labels? We do not provide return labels. All returns and exchanges are done at the customer's expense. back to top

What is your return policy for item(s) purchased at a Cache or Cache Luxe store? In store purchases may be returned within 14 days of receipt. Please note that in order for us to accept merchandise for refund, exchange or store credit, your selection(s) must be unworn with all original price and hang tags attached to garments and/or accessories.
If you have a return past the 14 days of receipt, and you still have the receipt, you will receive a store credit for the current selling price.
If you have a return and do not have your receipt, you will receive a store credit for the current selling price. back to top

Where do I input my Cache Accents number? Once you are in the checkout process, you will have the opportunity to enter your Cache Accents number on Step 4 of checkout, which is Payment Information. back to top

I am a Cache Accents member. Where will I see my 5% discount applied to my order? At this time, you will see your 5% Cache Accents discount on your billing statement once your Cache Accents number is verified and your order is processed. If the discount is not reflected, on your statement, please contact Customer Service at 1-800-788-2224 or email us at custserv@cache.com to review your order. back to top

I forgot my password. What do I do now? When you click on "My Account" to log in you'll see a link "Forgot your Password". Your password will be sent to you via email within 24 hours. If you do not receive an email, please email us as custserv@cache.com and we will verify your account and reset your password. back to top

I spelled my name wrong when I registered. How do I correct it? Sign in on "My Account" using your email address and password. Next, click on "My Profile." Make any necessary changes here and save your changes. back to top

Do I have to create an account on cache.com in order to make a purchase? Cache.com does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in or create an account. back to top

Do I have to sign in to my account when I want to make a purchase? Cache.com does not require you to sign into your account, however, this will allow for a faster checkout and your order history will be kept in your account for easy tracking. back to top